SpareParts365 - Spare parts sales, service information system and B2B shop system
Cover a wide range of challenges in spare parts management, spare parts sales and after sales service with SpareParts365.
Spare parts sales
Do you want to increase sales of spare parts? Are your spare parts sales suffering from unnecessary expenses for technical clarifications and incorrect orders?
Challenges
- Finding the right part: the operator of your products must be able to find and then order the required parts quickly, easily and clearly.
- Don’t leave the business to third parties: If third-party suppliers make it easy for your customers to order spare parts for your products, you will miss out on sales that are also high margin.
Spare parts sales
Do you want to increase sales of spare parts? Are your spare parts sales suffering from unnecessary expenses for technical clarifications and incorrect orders?
Challenges
- Finding the right part: the operator of your products must be able to find and then order the required parts quickly, easily and clearly.
- Don’t leave the business to third parties: If third-party suppliers make it easy for your customers to order spare parts for your products, you will miss out on sales that are also high margin.
How can SpareParts365 help?
- Provision of spare parts information for simple, unambiguous determination of the required parts
- Support for serial number-based catalog for error-free parts selection
- Textual information with interactive 2D or 3D illustrations
- Easy access for your customers via the spare parts portal
- Provision of spare parts information for simple, unambiguous determination of the required parts
- Support for serial number-based catalog for error-free parts selection
- Textual information with interactive 2D or 3D illustrations
- Easy access for your customers via the spare parts portal
Benefit
- Increase in spare parts sales
- Reduction of expenses in spare parts sales
- Reverse the responsibility for selecting the right spare part from you to your customer
Service and maintenance
“Time is money” – this is especially true when it comes to service and maintenance. Plant and machine downtimes and therefore production losses must be reduced as much as possible.
Challenges
- The right information in the right place at the right time: during repairs or maintenance, service technicians need various documents in order to complete their tasks as quickly as possible and ensure trouble-free operation.
- Up-to-date: outdated documents lead to the risk of errors during activities and when locating the required spare parts.
Service and maintenance
“Time is money” – this is especially true when it comes to service and maintenance. Plant and machine downtimes and therefore production losses must be reduced as much as possible.
Challenges
- The right information in the right place at the right time: during repairs or maintenance, service technicians need various documents in order to complete their tasks as quickly as possible and ensure trouble-free operation.
Up-to-date: outdated documents lead to the risk of errors during activities and when locating the required spare parts.
How can SpareParts365 help?
- Provision of all service documents online, always the latest information
- Possibility of creating offline catalogs for environments in which permanent Internet access cannot be guaranteed.
- Linking of descriptive documentation, such as maintenance and repair instructions, with the relevant parts of the spare parts catalog
- Find instead of search: quickly find the information you need via material number, designation or document content
- Provision of all service documents online, always the latest information
- Possibility of creating offline catalogs for environments in which permanent Internet access cannot be guaranteed
- Linking of descriptive documentation, such as maintenance and repair instructions, with the relevant parts of the spare parts catalog
- Find instead of search: quickly find the information you need via material number, designation or document content
Benefit
- Fast completion of service work, short downtimes.
- Avoidance of errors thanks to up-to-date and complete information
Retailer organization
A manufacturer’s dealer organizations are usually active worldwide. Support must therefore be possible across regions.
Challenges
- Languages: Provision of information in the respective national language.
- Availability: All relevant information must also be available outside the manufacturer’s working hours.
Retailer organization
A manufacturer’s dealer organizations are usually active worldwide. Support must therefore be possible across regions.
Challenges
- Languages: Provision of information in the respective national language.
- Availability: All relevant information must also be available outside the manufacturer’s working hours.
How can SpareParts365 help?
- The SpareParts365 user interface is available in many common languages, and additional languages can be easily added.
- The provision of different languages is not limited to those with standard character sets, but is fully Unicode-capable. This means that any language can be used.
- The SpareParts365 cloud solution is available around the clock, 24 hours a day, 365 days a year – regardless of time zones.
- The SpareParts365 user interface is available in many common languages, and additional languages can be easily added.
- The provision of different languages is not limited to those with standard character sets, but is fully Unicode-capable. This means that any language can be used.
- The SpareParts365 cloud solution is available around the clock, 24 hours a day, 365 days a year – regardless of time zones.
Benefit
- Relieve the burden on your own IT by using SpareParts365 as “Software as a Service”
- If the spare parts business expands to other regions of the world, the languages used there can be easily added.
